FREQUENTLY ASKED QUESTIONSBefore you register.
Who can become a software partner?
Independent tax preparers and tax offices with an active PTIN and EFIN. Partners must maintain the credentials and any other requirements applicable to their business. Registration and onboarding are required before software access.
Is this an employment opportunity?
No. You operate an independent business. Optimum TaxPro Services provides the software platform, onboarding, free 1040 software training, and technical support. You find, serve, and manage your own clients.
Does Optimum provide clients or leads?
Partners are responsible for sourcing their own clients, marketing their practice, managing client relationships, and delivering their tax preparation services. Client assignments or lead generation are not included in this partnership.
What does the software cost?
There is no upfront software fee. A $99 service bureau fee applies per funded return. Applicable processing and bank-product fees may also apply. Review the complete fee disclosures during onboarding before enrolling or selecting a refund-transfer option.
Do I keep my tax preparation fees?
Yes. You retain 100% of your tax preparation fees, subject to applicable processing fees. The $99 service bureau fee per funded return is a separate program charge. Review all applicable charges and how they are collected during onboarding.
Which refund-transfer options are supported?
Refundo and SBTPG are supported refund-transfer options. Availability is subject to provider enrollment, eligibility, approval, and applicable product terms and fees. A refund transfer is not a guarantee of a refund, an advance, or a funding date.
What training and support are included?
Optimum provides onboarding, free training on using the 1040 tax software, and technical support. Training focuses on the software workflow; partners remain responsible for their tax preparation knowledge, client service, and business obligations. Contact the team for scheduling and support arrangements.
How do I register?
Use the existing free registration form to provide your office and contact details and confirm that you have an EFIN and PTIN. Do not enter the actual identifier numbers, client tax documents, passwords, or bank details in the inquiry form. Registration begins onboarding; software access is provided separately.
What counts as a funded return?
The published program fee is $99 per funded return. Ask Optimum during onboarding to confirm the precise funding trigger, collection method, and treatment of unfunded, rejected, or amended returns in the applicable agreement before enrolling.